ABOUT KLARNA
Klarna is one of Europe´s fastest growing companies and a leading alternative payment provider. Klarna’s vision is to simplify the buying experience with a simple checkout solution. Customers only need to provide top-of-mind information to complete a purchase.
At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay. This simplicity means a better shopping experience for you. It is really smooth for you to do your shopping on mobile and you don’t have to think about taking out your card on the train or the bus.
Klarna was founded in 2005, joined forces with SOFORT in 2014 and formed Klarna Group, the leading European alternative payment provider. They have about 1200 employees on 18 markets and serve 35 million consumers and work with 50 000 online merchants.
NEW PAYMENT METHODS
We’re currently trialling the way we take payments in our store and we hope that’s going to be good news for all of our customers. You may see Klarna as part of your checkout experience, so don’t be alarmed if you do, as we’re partnering with them to bring you a better online shopping experience
You may also be offered to pay after delivery, receiving 14 days to complete the payment at your convenience and at no extra cost, to help improve the ease with which you can place orders and remove the fuss of paying for your order until you’re ready to do so.
HOW DOES IT WORK?
We have made it simpler to buy with a fast checkout. This way you can buy on your mobile wherever and pay in a smooth way.
SO WHAT ARE MY PAYMENT OPTIONS?
You may be offered ‘pay after delivery’, but will always be able to pay via our usual payment options offered via our current checkout. If you are offered the ‘pay after delivery’ payment method, you can then pay via credit card or debit card, immediately after the order, or within 14 days of placing the order.
HOW DOES PAY AFTER DELIVERY WORK?
Once your order is confirmed you will receive an email with payment instructions within 2 days from Klarna. You will then have 14 days to complete the payment online at your convenience with no extra cost. You can then pay via credit or debit card.
WHO IS KLARNA?
Klarna are a Swedish payment service provider, who takes end-to-end responsibility for your payment. They support 35 million consumers worldwide in over 50,000 e-stores and are very safe to use.
IF KLARNA GIVES ME THE OPTION TO PAY AFTER DELIVERY WITHIN 14 DAYS, DOES A CREDIT SEARCH TAKE PLACE AGAINST ME?
Neither Klarna nor we run credit searches against you that could impact your credit rating. Klarna may run so called unrecorded enquiries that do not affect credit scoring.
HOW IS MY STATEMENT SENT?
If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team.
HOW DOES KLARNA PAY AFTER DELIVERY WORK?
After we have acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay.
WHAT DO I NEED TO PROVIDE WHEN I MAKE A PURCHASE?
If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case we need to reach you. All statements will be send to your email address. It’s very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.
WHAT ARE MY PAYMENT OPTIONS WITH KLARNA?
You can pay with debit or credit card (Visa/Mastercard/American Experess) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via credit card or debit card.
HOW DOES THE PAYMENT PAGE WORK?
If you have received your goods and want to pay your statement, go to Klarna’s payment page, and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team.
I HAVEN'T RECEIVED AN EMAIL WITH MY STATEMENT/PAYMENT INFORMATION.
Please contact Klarna’s Customer Service team. They will be able to provide you with the payment details.
CAN I POSTPONE MY DUE DATE?
You can contact Klarna’s Customer Service team to see if it is possible to postpone the due date on your payment.
MAY I DELIVER TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
HAVE YOU RECEIVED MY PAYMENT?
After we have received your payment, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna’s Customer Service team with a proof of payment.
WHAT SHOULD I DO IF I WANT TO CANCEL MY ORDER?
If you would like to return goods or cancel your order, please contact our customer care team.
